SHIPPING POLICY

Last updated: 2025

Thank you for shopping with KAMRAN MOTOR. This Shipping Policy explains how and when your order ships, the available services and rates, and what to expect at delivery—especially for heavy equipment shipped via freight.

1) Fulfillment & Total Delivery Time

  • Order Fulfillment: 5–7 business days (Mon–Fri, excluding holidays) to prepare, test, and crate your order.
  • Shipping Time (Transit): ~10 business days on average. Transit varies by service, distance, weather, and carrier scheduling.
  • Total Delivery Time: 10–18 business days from purchase, depending on your location and selected service.
    Formula: Fulfillment (5–7 business days) + Transit.

2) Services & Rates

Services shown here are offered to eligible U.S. and International destinations (as available at checkout). Times are estimates and do not include customs clearance where applicable.

Service Estimated Transit Rate Notes
Express International 2–11 business days $400.00 Faster transit where available; customs may add time.
Standard International 3–17 business days Free Economy option; customs/remote areas may extend transit.

Notes: Additional carrier options or domestic ground/freight services may appear at checkout based on your address and cart contents.

3) Shipping Methods

  • Parcel Ground (small items): Typical transit 3–7 business days after dispatch.
  • Freight / LTL (heavy equipment): Crated shipment on pallet or skid. Typical transit 5–10 business days after dispatch, subject to carrier hub schedules.
  • Final-Mile Services: Where standard LTL access is limited, we may arrange a specialized final-mile provider (e.g., tilt bed).

4) Delivery & Unloading (Freight)

Most heavy equipment ships as freight. The carrier will contact you to schedule a weekday delivery window (usually a 2–4-hour slot between 8:00 AM and 5:00 PM).

  • Ground-Level Placement: The driver places the crate at ground level in a safe, accessible location. Equipment is not moved indoors.
  • Site Access: Ensure adequate road width, turning radius, overhead clearance, and a clear, level space for unloading.
  • Adult Presence: A recipient 18+ must be present to inspect and sign for delivery.
  • Missed Appointments: Re-delivery, storage, or return fees may apply if the site is not ready or no one is available.

For full unloading details, see our Delivery & Unloading Policy.

5) Tracking & Status Updates

  • Tracking: A tracking link (parcel) or PRO/BOL number (freight) is emailed when your order ships.
  • Status Checks: If you do not see updates for several days, contact us—we’ll coordinate with the carrier.

6) Address Changes, Rerouting & Accessorials

  • Before Shipment: Contact us to update the address—no fee in most cases.
  • After Dispatch: Carrier reroutes, storage, limited-access surcharges, or appointment changes may incur fees billed to the customer.
  • Limited/Remote Areas: Rural, island, mountain, or restricted zones may require extra transit time and surcharges.

7) Damage, Shortage & Claims

  1. Inspect before signing: Note any visible damage or shortage on the delivery receipt/BOL and take photos/video.
  2. Report timelines: Visible damage—notify us within 48 hours. Concealed damage—notify us within 72 hours.
  3. Keep packaging/crating: Retain all materials until your claim is resolved.

We’ll assist with repairs, parts, or replacements per our Warranty and Return policies.

8) Backorders & Split Shipments

  • If an item is backordered, we’ll email an estimated ship date.
  • We may ship items separately; you’ll receive tracking for each shipment.

9) International Shipments

  • Duties/Taxes: Unless stated otherwise at checkout, international orders ship DAP (Delivered At Place). The recipient is responsible for import duties, taxes, and brokerage fees.
  • Customs Clearance: Customs may hold shipments and extend delivery times beyond the estimates listed above.
  • Refused/Uncleared Shipments: If a shipment is refused or cannot be cleared, return shipping, storage, and associated fees may be deducted from the refund.

10) Risk of Loss & Title

Title and risk of loss pass to the customer when the carrier accepts the shipment. This does not limit our support in coordinating claims for damage noted in the required timeframes.

11) Cancellations

  • Before Fulfillment: Contact us promptly—orders entering crating or freight booking may not be cancelable without fees.
  • After Dispatch: Treat as a return (see Return Policy). Outbound and return freight, storage, and service fees may apply.

12) Questions & Assistance

We’re here to help with delivery planning, access checks, or special instructions.

KAMRAN MOTOR
Email: support@kamranmotor.com
Phone: +1 (917) 695-2102
Address: 8506 Miller Rd Suite A, Magnolia, TX 77354, United States
Live Chat: Mon–Fri, 9:00 AM – 4:30 PM (CT)